Terms of Service
We Are Caring Pte Ltd — Employers' Orientation Programme (EOP) Platform
1. About these Terms
These Terms of Service ("Terms") govern your access to and use of the Employers' Orientation Programme platform at app.eop.sg (the "Platform"), operated by We Are Caring Pte Ltd ("We Are Caring", "we", "us" or "our").
By registering for or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
We Are Caring Pte Ltd (UEN 201507515R) is registered at 61 Killiney Road, Level 2, Singapore 239522.
2. The service
The Platform provides the Employers' Orientation Programme, an online training course for employers of Migrant Domestic Workers, delivered in accordance with the requirements of the Ministry of Manpower ("MOM"). The course consists of training content, quizzes and an end-of-course survey. On successful completion, you receive a certificate of completion.
We may update the course content from time to time, including where MOM requires changes to the course materials.
3. Eligibility and registration
To use the Platform you must:
- Register and sign in using Singpass;
- Provide accurate and complete registration information;
- Be the individual whose identity is verified through Singpass — registrations may not be made or completed on another person's behalf using their identity.
You are responsible for the accuracy of the information you provide. Identity verification is performed through Singpass.
4. Course fee and payment
- The course fee is SGD 20 (inclusive of 9% GST).
- Payment is required before you can access the course.
- We accept payment through the methods made available on the Platform at checkout (which include PayNow and credit card).
- We do not handle or store your payment card details; payments are processed by our payment provider.
- You will not be charged any amount beyond the stated course fee for the conduct of the course.
5. Refunds and complaints
Refund policy:
- If you have completed the course, no refund is available.
- If you have not completed the course, you may request a full refund, no questions asked. Approved refunds are processed within 72 hours of your request.
- No refund request may be made more than 30 days after the date payment was made.
To request a refund, contact us using the details in Section 11.
We maintain a complaints-handling process. If you have a complaint about the course or the Platform, please contact us and we will respond within a reasonable time.
6. Acceptable use
When using the Platform, you must not:
- Attempt to gain unauthorised access to the Platform, other users' accounts, or our systems;
- Interfere with or disrupt the Platform's security or operation;
- Use the Platform other than for its intended purpose of completing the Employers' Orientation Programme;
- Share, copy or redistribute the course materials except as permitted.
We may suspend or terminate your access if you breach these Terms or use the Platform unlawfully.
7. Intellectual property
The course materials are provided by MOM and/or We Are Caring and are protected by intellectual property rights. They are made available to you solely for your own completion of the course. You may not reproduce, distribute or create derivative works from them except as expressly permitted.
Your certificate of completion is issued to you for your own use, and bears the logos of MOM (the Authority) and We Are Caring.
8. Availability and support
We aim to make the Platform available at all times, but we do not guarantee uninterrupted availability. The Platform may be unavailable during maintenance or due to circumstances beyond our control.
Technical support is available via the channels published on the Platform.
9. Disclaimers and limitation of liability
To the maximum extent permitted by law:
- The Platform and course are provided on an "as is" and "as available" basis;
- We do not warrant that the Platform will be error-free or uninterrupted;
- We are not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, the Platform, except where such liability cannot be excluded under Singapore law.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
10. Privacy
Our collection, use and disclosure of your personal data is governed by our Privacy Policy, which forms part of these Terms.
11. Governing law and contact
These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them.
For any question about these Terms, contact:
We Are Caring Pte Ltd
61 Killiney Road, Level 2, Singapore 239522
Email: support@wearecaring.com
12. Changes to these Terms
We may revise these Terms from time to time. The version number and effective date above indicate when they were last revised. Your continued use of the Platform after a revision constitutes acceptance of the revised Terms.
These Terms are version v1.0, effective as of the date shown above.